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FACULTY OF CIVIL ENGINEERING & EARTH RESOURCES

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Client's Charter

We promise to:

1. Ensure any academic application is processed within four (4) working days.

2. Ensure the teaching and learning in academic sessions are delivered base on the teaching plan designed.

3. Ensure any application made by staff is processed within five (5) working days.

4. Respond to any complaint, suggestion or inquiry related to university services or equipment within five (5) working days.

Client's Charter Report for 2017 :

CHARTER ACHIEVEMENT
Ensure any academic application is processed within four (4) working days.

100%

(All 150 applications are processed within four (4) days)

Ensure the teaching and learning in academic sessions are delivered base on the teaching plan designed.

100%

(All 43 courses offered for Sem I 2017/2018 has been delivered based on the teaching plan)

Ensure any application made by staff is processed within five (5) working days.

93%

(250 applications out of 270 are processed within five (5) days)

Respond to any complaint, suggestion or inquiry related to university services or equipment within five (5) working days

100%

(All 50 complaints and inquiries are processed within five (5) days)

Client's Charter Report for 2018 :

CHARTER ACHIEVEMENT
Ensure any academic application is processed within four (4) working days.

100%

(All 145 applications are processed within four (4) days)

Ensure the teaching and learning in academic sessions are delivered base on the teaching plan designed.

100%

(All 45 courses offered for Sem I 2018/2019 has been delivered based on the teaching plan)

Ensure any application made by staff is processed within five (5) working days.

98%

(273 applications out of 280 are processed within five (5) days)

Respond to any complaint, suggestion or inquiry related to university services or equipment within five (5) working days

100%

(All 54 complaints and inquiries are processed within five (5) days)

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2019-04-20